Built isn’t waiting for the future. We’re building it.

Gain hands-on experience supporting the technology that keeps our people connected and productive every day. Working alongside an experienced national IT team, you'll build practical skills across hardware, mobile devices, Microsoft technologies and customer support while laying the foundations for a successful career in IT.

The Opportunity

As an IT Service Support Officer, you'll support the delivery of reliable and efficient technology experiences for our people across offices and project sites. As the first point of contact for many day-to-day technology needs, you’ll help colleagues stay connected and productive while building your own technical capability.

In this role, you will:

• Provide L1 IT support, assisting employees with hardware, software and mobile device issues through ServiceNow and other support channels
• Prepare, configure and deploy laptops, mobile phones, tablets and peripherals for new and existing employees
• Support hardware refresh programs, asset returns and lifecycle management across the business
• Assist with onboarding, offboarding and technology deployments across offices and project sites
• Work closely with experienced IT professionals while building your knowledge of Microsoft 365, Intune, Autopilot and modern workplace technologies

What We Are Looking For

We're looking for someone who is at the beginning of their IT career and eager to learn. You'll enjoy working with people, be comfortable communicating with a variety of stakeholders and have a genuine interest in technology and customer service.

Ideally, you'll bring:

• A Certificate IV, Diploma or tertiary qualification in Information Technology or a related field
• Exposure to Microsoft 365 technologies, Intune, Autopilot or similar end-user computing environments
• Experience with, or knowledge of, ServiceNow or another ticketing platform
• Strong troubleshooting skills across laptops, mobile devices and end-user technology
• Excellent customer service, communication and problem-solving skills
• A collaborative approach, willingness to get involved and enthusiasm for continuous learning
• Experience supporting Apple devices, including iPhones and iPads, will be highly regarded

About Built

Built is a leading privately owned construction company operating across Australia, New Zealand and the United Kingdom. With more than 1,300 people and a strong pipeline of diverse projects, we combine Tier 1 capability with the agility of private ownership, where decisions are quick, ideas are heard, and your impact is visible. 

We are committed to innovation and new ways of working, investing heavily in digital solutions to deliver smarter, safer, and more efficient outcomes. You will thrive among talented, driven people who bring their strengths together and push each other to achieve exceptional results.

Why Built

At Built, we create an environment where people can accelerate their development, take on meaningful responsibility and work across diverse sectors and project scales. You'll get exposure quickly, supported by leaders who back good ideas and create space for you to grow.

In return, we look for people who bring curiosity, ownership and a willingness to stretch themselves. We value collaboration, practical problem-solving, and people who thrive in a culture where everyone contributes to better outcomes. We also offer a comprehensive range of benefits designed to support your wellbeing, growth and life outside of work.

Let’s find new ways together!

If you want to build differently, grow with purpose, and thrive in a team that's shaping the future, this is your chance.

Apply today.

Where New Ideas Are Always Welcome

We're building teams that reflect the communities we work in. At Built, we value different perspectives because fresh thinking helps us find better ways of doing things. If you're excited about this opportunity but don't tick every single box, we'd still love to hear from you. Curiosity, enthusiasm and a willingness to learn matter just as much as your experience.

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