*** Candidates will not be considered by agency representation for this role

An opportunity, built for you.

As the IT Service Support at Built you will provide hardware and software support to our white-collar workforce, including resolving tickets, onboarding and offboarding of staff. You will manage, track and resolve user related issues covering all aspects of the Built IT environment. Working in our Newstead office, you will have full support and training from our Senior IT Service Support consultant. Built is an 100% Australian and privately owned construction company, offering a total solution built-forms, sectors and sizes- commercial construction, fit-out and refurb. 

Here’s what a typical day might look like for you

• Respond to and resolve service desk tickets; e.g. onboarding & offboarding of staff, general IT queries
• Participate in routine daily checks to ensure infrastructure stability is maintained
• Provide direct support to staff via phone, email, instant messaging or any defined communication method
• Setup mobile devices and transfer mobile services to our account
• Assist in the deployment and setup of computer images
• Prepare and push out new software to computers as required by project sites/users
• Salvage and repair laptops (including but not limited to, screen replacement, keyboards, internal batteries)
• Installation, configuration and maintenance of printers

The new way forward, Built by you

Here are the essentials you’ll need for this role:

• Tertiary qualifications in Information Technology, Computer Science or relevant field 
• Experience working in a similar IT service support role onboarding and offboarding of new and old staff is a must have.
• Ability to work autonomously and diagnose and troubleshoot basic technical issues
• Typical Skills Required: Laptop Imaging, Intune, Autopilot, O365, MS AD, Azure Basics, Windows Support, VIP Support, Printer Management, Apple IPhone, Video Conferencing, Service Now, etc.
• Desirable: Knowledge of Autodesk, AutoCAD, Aconex products etc

Veterans are encouraged to apply

Why Built?

Opportunity. Anything is possible. With plenty of work in our pipeline across all built-forms, sectors and sizes, there are endless opportunities to grow your career. And we’ll empower you to base this on your interests!

Culture. We’re built differently. Our agile, authentic and inclusive culture is our most important asset and sets us apart as the new way forward in the industry. You’ll work in offices that reflect the calibre of our projects and be part of a team that cares as much about our people as the work we do…..with health and wellbeing offerings that our people rate as second to none!

Impact. Make your mark. Our people get real autonomy and the opportunity to lead by example, solve complex challenges and make a real difference.

Other benefits you’ll enjoy at Built include:

• Formal and on-the-job learning opportunities that allow you to build your career at your speed.
• Additional paid leave for every year of service (up to 5 extra days per year).
• Wellbeing programs designed and delivered by our in-house specialists.
• Free health checks, skin checks and flu vaccines for all our people.
• Paid volunteering leave to give back and support local communities.

Ready to be a changemaker, with us?

Join us and improve the way the world is built. 

To find out more about this role or other roles, please contact Beth Jones. Add me on LinkedIn: https://www.linkedin.com/in/bethany-jonesau/ 

***Candidates will not be considered by agency for this role; Built works with a select panel of providers