Careers
Join us on our mission to improve the way the world is built
Application Support Analyst
- 493370
- Sydney, NSW, Australia
- Information Technology
- Fixed Term Full-time
Built is a proudly Australian, privately owned business. Our strong growth is driven by a digital-first outlook and a diverse nationally recognised pipeline of projects, across multiple sectors. We’re not only leading the way in sustainable construction and innovation but also setting the benchmark to ensure our people thrive as we continue to expand and evolve.
Here’s what you’ll find with us:
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Market leading, individualised health and wellbeing programs, including two onsite wellbeing coaches, access to a holistic wellbeing platform and facilitated programs, e.g. 8-week energy challenge, in-office / site meals, flu vaccinations, skin checks and an onsite gym.
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Additional paid leave for every year of service (up to 5 extra days per year).
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Performance based bonuses and rewards for living and breathing our Built Worthy Values.
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A benefits platform where staff can access exclusive discounts and cashback on their favourite brands and online retailers.
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Paid Parental Leave – Primary and Secondary Carers.
An opportunity, Built for you
The Level 2 IT Application Support Analyst will provide advanced technical assistance to internal users across Built. The role focuses on supporting the key applications used in construction project delivery.
Here’s what a typical day might look like for you:
- Provide Level 2 technical and functional support for Built’s core applications, including, but not limited to, Aconex, Lucidity, Fieldwire and Autodesk.
- Act as the escalation point for complex application issues raised by Level 1 support, ensuring timely and effective resolution.
- Maintain strong relationships with vendor customer success and account managers.
- Support integrations and data flows between applications to maintain information accuracy across platforms.
- Collaborate with IT, business teams, and project delivery groups to understand system requirements and pain points.
The new way forward, Built by you
Your success here will be defined by the energy you bring to work every day. You’ll love what you do and have a “roll up your sleeves and get things done” approach. You won’t shy away from a challenge and will always own the problem, knowing you’ve got the full support of the team. Here are the essentials you’ll need for this role:
- A Bachelor's degree in Computer Science, Information Systems, or related field.
- Proven experience as a system support specialist or similar role. Ideally with at least one year in a Level 2 support role.
- Experience installing, configuring or supporting business applications.
- Strong understanding of computer systems (hardware/software), networks, and troubleshooting techniques.
- Ability to effectively prioritise and adjust quickly to changes and re-prioritisation. Execute tasks in a high-pressure environment.
Ready to be a changemaker, with us?
Join us and improve the way the world is built. Apply Now!
